ITIL 4 Foundation Certification Training Course in Cotonou, Benin

• 1.1 IT service management in the modern world
• 1.2 About ITIL 4
• 1.3 The structure and benefits of the ITIL 4 framework
  • 1.3.1 The ITIL SVS
  • 1.3.2 The four dimensions model

• 2.1 Value and value co-creation
  • 2.1.1 Value co-creation
• 2.2 Organizations, service providers, service consumers, and other stakeholders
  • 2.2.1 Service providers
  • 2.2.2 Service consumers
  • 2.2.3 Other stakeholders
• 2.3 Products and services
  • 2.3.1 Configuring resources for value creation
  • 2.3.2 Service offerings
• 2.4 Service relationships
  • 2.4.1 The service relationship model
• 2.5 Value: outcomes, costs, and risks
  • 2.5.1 Outcomes
  • 2.5.2 Costs
  • 2.5.3 Risks
  • 2.5.4 Utility and warranty
• 2.6 Summary

• 3.1 Organizations and people
• 3.2 Information and technology
• 3.3 Partners and suppliers
• 3.4 Value streams and processes
  • 3.4.1 Value streams for service management
  • 3.4.2 Processes
• 3.5 External factors
• 3.6 Summary

• 4.1 Service value system overview
• 4.2 Opportunity, demand, and value
• 4.3 The ITIL guiding principles
  • 4.3.1 Focus on value
  • 4.3.2 Start where you are
  • 4.3.3 Progress iteratively with feedback
  • 4.3.4 Collaborate and promote visibility
  • 4.3.5 Think and work holistically
  • 4.3.6 Keep it simple and practical
  • 4.3.7 Optimize and automate
  • 4.3.8 Principle interaction
• 4.4 Governance
  • 4.4.1 Governing bodies and governance
  • 4.4.2 Governance in the SVS
• 4.5 Service value chain
  • 4.5.1 Plan
  • 4.5.2 Improve
  • 4.5.3 Engage
  • 4.5.4 Design and transition
  • 4.5.5 Obtain/build
  • 4.5.6 Deliver and support
• 4.6 Continual improvement
  • 4.6.1 Steps of the continual improvement model
  • 4.6.2 Continual improvement and the guiding principles
• 4.7 Practices
• 4.8 Summary

• 5.1 General management practices
  • 5.1.1 Architecture management
  • 5.1.2 Continual improvement
  • 5.1.3 Information security management
  • 5.1.4 Knowledge management
  • 5.1.5 Measurement and reporting
  • 5.1.6 Organizational change management
  • 5.1.7 Portfolio management
  • 5.1.8 Project management
  • 5.1.9 Relationship management
  • 5.1.10 Risk management
  • 5.1.11 Service financial management
  • 5.1.12 Strategy management
  • 5.1.13 Supplier management
  • 5.1.14 Workforce and talent management
• 5.2 Service management practices
  • 5.2.1 Availability management
  • 5.2.2 Business analysis
  • 5.2.3 Capacity and performance management
  • 5.2.4 Change control
  • 5.2.5 Incident management
  • 5.2.6 IT asset management
  • 5.2.7 Monitoring and event management
  • 5.2.8 Problem management
  • 5.2.9 Release management
  • 5.2.10 Service catalogue management
  • 5.2.11 Service configuration management
  • 5.2.12 Service continuity management
  • 5.2.13 Service design
  • 5.2.14 Service desk
  • 5.2.15 Service level management
  • 5.2.16 Service request management
  • 5.2.17 Service validation and testing
• 5.3 Technical management practices
  • 5.3.1 Deployment management
  • 5.3.2 Infrastructure and platform management
  • 5.3.3 Software development and management

This chapter covers the miscellaneous parts that may be helpful to the students but not really a fundamental part of the syllabus. One such part is syllabus mapping which helps students structure the course work into easily doable chunks in order to reduce backlog and also ensure that each and every student is able to learn effectively in an environment that is conducive to knowledge gaining and sharing.

Incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services in a changing economic climate and market place.

As this expert-level certification that is most sought-after credential across the globe which validates your achievement of wide range of ITIL qualifications and who have a well-rounded knowledge and skills in ITIL best practices.

Successful completion of ITIL 4 Foundation training certification will assist you to nurture knowledge on:

• ITIL 4 framework concepts and guiding principles
• Service Management Service Value System and the four dimensions
• Awareness of relation between ITIL 4 and other practices such as Agile, DevOp's, and Lean
• Practices related to ITIL management

The vital concepts of ITIL 4 Foundation course include training include:

• Key concepts on service management
• Four dimensions of service management
• ITIL service value system
• ITIL management practices

Jobs benefited from ITIL 4 Foundation training course are as follows:

• IT Professionals
• ITSM Managers
• Individuals working in the areas of IT (Digital, Product, Development)
• Service Managers
• Database Administrators
• Software Professionals
• Service Process Owners
• Individuals starting their journey in Service Management
• Existing ITIL qualification holders