ITIL 4 Foundation Certification Training Course in Port Louis, Mauritius

Enroll for ITIL 4 Foundation training course from Upgrade MY Skill in Port Louis, Mauritius and get benefited with comprehensive training sessions from highly qualified trainers with extensive IT service management, knowledge, techniques and skills. This ITIL 4 Foundation training course provides you an in-depth understanding on service value system, four dimensions of service management, service value chain, the 7 guiding principles and service management practices.

Upgrade My Skill’s ITIL 4 Foundation Training Certification Course in Port Louis is an entry level non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. Upon successfully clearing the ITIL 4 Foundation exam, you can accomplish 3 Credits.

This ITIL 4 Foundation Certification training course in Bangalore assists you in understanding end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy. With Upgrade My Skill training organization you can now attend this 2-day ITIL Training through either classroom or live online virtual modes on weekdays or weekends as per your preferences.

4.5
23456 Ratings
Training Mode: Classroom Training Online Classroom Training Corporate Group Training

Training Delivery Modes:

Classroom Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • World-class Training with interactive sessions
  • Free Exam Prepration and Practice Test
  • Course Completion Certificate
View Schedule
Online Classroom Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • Instructor-led Online Virtual Training
  • Attend from anywhere at your convenient time
  • Course Completion Certificate
View Schedule
Corporate Group Training
  • Quality Courseware Created by Subject Matter Experts
  • Highly Experienced Trainers
  • 100% Money Back Guarantee
  • World-class Training with interactive sessions
  • Group Discounts for more than 2 Participants
  • Course Completion Certificate
Enquire Now

You can Download Brochure here!

All Upcoming Schedule of ITIL 4 Foundation Certification Training Course in Port Louis, Mauritius

Online
Online Trainings
Delivery Format: Online Classroom Training
Date: 14 - 15 Dec 2024
Time: 10:00-18:00(MUT)
Batch: Weekends
  • 14
  • Dec
  • Sat
  • 15
  • Dec
  • Sun

USD 795

Fast Filling! Hurry Up.





Key Features of ITIL 4 Foundation Certification Training

Key Features

25,000+ Professional Trainers

Our global network of over 25000 trainers ensures reliability and timeliness

Key Features

Highly Qualified Trainers

Our trainers are industry experts and/or experts in training with decades of experience

Key Features

Customized Trainings Available

Our trainings are flexible and can be modified according to the needs of the students

Key Features

A trusted training partner for many Fortune 500+ companies

We are a world-renowned trusted name even in the corporate big leagues

Key Features

Rated with 95% training satisfaction

We guarantee satisfaction for the trainees as well as their organizations

Key Features

Superior quality courseware to enhances learning experience

The courseware has been hand-crafted in order to ensure the best learning experience

Syllabus of ITIL 4 Foundation Certification Course

  • 1.1 IT service management in the modern world
  • 1.2 About ITIL 4
  • 1.3 The structure and benefits of the ITIL 4 framework
    • 1.3.1 The ITIL SVS
    • 1.3.2 The four dimensions model

  • 2.1 Value and value co-creation
    • 2.1.1 Value co-creation
  • 2.2 Organizations, service providers, service consumers, and other stakeholders
    • 2.2.1 Service providers
    • 2.2.2 Service consumers
    • 2.2.3 Other stakeholders
  • 2.3 Products and services
    • 2.3.1 Configuring resources for value creation
    • 2.3.2 Service offerings
  • 2.4 Service relationships
    • 2.4.1 The service relationship model
  • 2.5 Value: outcomes, costs, and risks
    • 2.5.1 Outcomes
    • 2.5.2 Costs
    • 2.5.3 Risks
    • 2.5.4 Utility and warranty
  • 2.6 Summary

  • 3.1 Organizations and people
  • 3.2 Information and technology
  • 3.3 Partners and suppliers
  • 3.4 Value streams and processes
    • 3.4.1 Value streams for service management
    • 3.4.2 Processes
  • 3.5 External factors
  • 3.6 Summary

  • 4.1 Service value system overview
  • 4.2 Opportunity, demand, and value
  • 4.3 The ITIL guiding principles
    • 4.3.1 Focus on value
    • 4.3.2 Start where you are
    • 4.3.3 Progress iteratively with feedback
    • 4.3.4 Collaborate and promote visibility
    • 4.3.5 Think and work holistically
    • 4.3.6 Keep it simple and practical
    • 4.3.7 Optimize and automate
    • 4.3.8 Principle interaction
  • 4.4 Governance
    • 4.4.1 Governing bodies and governance
    • 4.4.2 Governance in the SVS
  • 4.5 Service value chain
    • 4.5.1 Plan
    • 4.5.2 Improve
    • 4.5.3 Engage
    • 4.5.4 Design and transition
    • 4.5.5 Obtain/build
    • 4.5.6 Deliver and support
  • 4.6 Continual improvement
    • 4.6.1 Steps of the continual improvement model
    • 4.6.2 Continual improvement and the guiding principles
  • 4.7 Practices
  • 4.8 Summary

  • 5.1 General management practices
    • 5.1.1 Architecture management
    • 5.1.2 Continual improvement
    • 5.1.3 Information security management
    • 5.1.4 Knowledge management
    • 5.1.5 Measurement and reporting
    • 5.1.6 Organizational change management
    • 5.1.7 Portfolio management
    • 5.1.8 Project management
    • 5.1.9 Relationship management
    • 5.1.10 Risk management
    • 5.1.11 Service financial management
    • 5.1.12 Strategy management
    • 5.1.13 Supplier management
    • 5.1.14 Workforce and talent management
  • 5.2 Service management practices
    • 5.2.1 Availability management
    • 5.2.2 Business analysis
    • 5.2.3 Capacity and performance management
    • 5.2.4 Change control
    • 5.2.5 Incident management
    • 5.2.6 IT asset management
    • 5.2.7 Monitoring and event management
    • 5.2.8 Problem management
    • 5.2.9 Release management
    • 5.2.10 Service catalogue management
    • 5.2.11 Service configuration management
    • 5.2.12 Service continuity management
    • 5.2.13 Service design
    • 5.2.14 Service desk
    • 5.2.15 Service level management
    • 5.2.16 Service request management
    • 5.2.17 Service validation and testing
  • 5.3 Technical management practices
    • 5.3.1 Deployment management
    • 5.3.2 Infrastructure and platform management
    • 5.3.3 Software development and management

This chapter covers the miscellaneous parts that may be helpful to the students but not really a fundamental part of the syllabus. One such part is syllabus mapping which helps students structure the course work into easily doable chunks in order to reduce backlog and also ensure that each and every student is able to learn effectively in an environment that is conducive to knowledge gaining and sharing.

You can Download Detailed Course Syllabus here!

FAQ's on ITIL 4 Foundation Certification

Incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services in a changing economic climate and market place.

As this expert-level certification that is most sought-after credential across the globe which validates your achievement of wide range of ITIL qualifications and who have a well-rounded knowledge and skills in ITIL best practices.

Successful completion of ITIL 4 Foundation training certification will assist you to nurture knowledge on:

  • ITIL 4 framework concepts and guiding principles
  • Service Management Service Value System and the four dimensions
  • Awareness of relation between ITIL 4 and other practices such as Agile, DevOp's, and Lean
  • Practices related to ITIL management

The vital concepts of ITIL 4 Foundation course include training include:

  • Key concepts on service management
  • Four dimensions of service management
  • ITIL service value system
  • ITIL management practices
UMS’s ITIL 4 Foundation course trains professionals in providing holistic IT services in changing economic climate and market place with comprehensive knowledge of ITIL 4 concepts and terminology for development of IT practices using ITIL guidelines, reorganization of the importance of IT and business integration, and exploring the service value chain within the organization.
After choosing desirable training mode and schedule individuals can enroll the ITIL 4 Foundation training course by making their payment. They can receive the training kit with training details and initiate their preparation.

Jobs benefited from ITIL 4 Foundation training course are as follows:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders
The certificate you earn by successfully completion of this ITIL Foundation Training course and after clearing its exam does not expire as it has a life time validity.
Individuals and enterprises can make payment through online payment, request for invoice or wire transfer.
Yes we do offer discounts for classroom training programs for group members.

Enquire Now

Our Testimonials

Get to know what our customers say?

David Jakaria -

ITIL Foundation

I have completed the ITIL Foundation course. The trainers were very knowledgeable and knew exactly how to share this knowledge with the trainees. I am very happy with my experience at Upgrade My Skill.

Semery Smith -

VeriSM Foundation

This course was my first foray into the domain of VeriSM. I have thoroughly grasped the concepts and its applications due to the excellent training provided to me by Upgrade My Skill.


Ismail Jon -

PMP certification Training

I had been unsure of which training provider to go to for my PMP Certification Training. A friend recommended Upgrade My Skill to me and I am hugely thankful to him as well as UMS for giving me this opportunity.

Andre Smith -

DevOps Master

I had thought that such an advanced course would be hard to grasp and may require multiple tries to really get the concepts right. However, Upgrade My Skill has allowed me to become a master of DevOps on my first try!



View More Testimonials

Courses

Learners

Locations

Training Satisfaction

Need More Information on Trainings?

We're a Click Away

Our customer service representatives are accessible 24/7 via phone, chat or E-Mail. Feel free to enquire about any of the services we provide and we will get back to you momentarily!